Overview

End-to-end support for concurrent licence management across the Admin Portal and the application.

In the application, firms that exceed their concurrent licence limit will display a warning page to the next user attempting to log in. Users with licence-management permissions may still log in to increase the licence count, while other users will be blocked. Licence counts can be increased in-app but must be decreased by support staff. Support staff are exempt from these limits.

This means that if a firm has 50 users but only 10 concurrent licenses, up to 10 people can be logged in at once. Anyone else trying to log in will see a message letting them know the limit has been reached and how to request additional licenses.

Permission Control

The ability to increase the licence count is permission-based and restricted to users with the role of Accountant (or higher) role to access the system and update the licence count within the Firm Settings area.

Once the updated licence count is saved, the change will take effect immediately, allowing additional users to log in without delay.

Within this feature, users do not have the ability to reduce the licence count - only increase it. 

If a reduction in the licence count is required, this must be requested through the Support Team, who will make the adjustment on your behalf.