Reversing Office to Client/Trust Transfer
Overview
This guide explains how to reverse transfers from an Office account to a Client/Trust account.
The term Client/Trust is used throughout to accommodate varying terminology across jurisdictions.
Reversals can be completed on individual transactions and are processed immediately.
Quick Flow
- Access the relevant ledger
- Locate the transaction to reverse
- Click Reverse
- Set Reversal Date and enter Reason
- Confirm the reversal
Reversals are immediate and logged in the audit trail. Always verify the transaction before reversing.
Reversing a Single Office to Client/Trust Transfer
Step-by-Step
| Step | Action | Notes / Callouts |
|---|---|---|
| 1 | Navigate to Matter | Open the relevant Matter from the Matters screen |
| 2 | Open Office Ledger | Click Matter Actions → Office Ledger |
| 3 | Access Ledger Entries | Select Office Cash Account → Ledger Entries |
| 4 | Locate Transfer | Click on the relevant Office to Client/Trust Transfer transaction OR click the Ledger icon |
| 5 | Initiate Reversal | Click Reverse (bottom right of screen) |
| 6 | Set Reversal Date | Defaults to original transaction date; can be changed via calendar or typing |
| 7 | Enter Reason | Provide a brief reason for audit trail |
| 8 | Complete Reversal | Click Reverse; ledger updates immediately |
What Happens After Reversal
| Outcome | Details |
|---|---|
| Transaction reversed | Original transfer is offset with a reversal entry |
| Ledger updated | Both Office and Client/Trust ledgers reflect the change |
| Audit trail recorded | Reason and reversal details are logged |
| Balances adjusted | Account balances are updated in real time |
Quick User Tips
- Reversals cannot be undone, but can be corrected with a new transaction
- Always review the ledger entry details before reversing
- Use clear reasons to support audit and compliance
- Check both Office and Client/Trust balances after completion
Best Practices
| Do | Don’t |
|---|---|
| Double-check the transaction before reversing | Reverse transactions without validation |
| Enter a clear audit reason | Leave reversal reasons blank or vague |
| Confirm correct matter and account | Reverse from the wrong ledger |
| Review balances after reversal | Assume balances updated without checking |