Reversing Client/Trust to Office Transfers
Overview
This guide explains how to reverse transfers from a Client/Trust account to an Office account, both individually and in bulk.
The term Client/Trust is used throughout to accommodate varying terminology across jurisdictions.
Quick Flow
- Access the relevant ledger
- Locate the transaction to reverse
- Click Reverse
- Set Reversal Date and enter Reason
- Confirm the reversal
- (Optional for bulk transfers) Review affected ledgers
Reversals are immediate and logged in the audit trail. Always verify the transaction before reversing.
Reversing a Single Client/Trust to Office Transfer
| Step | Action | Notes / Callouts |
|---|
| 1 | Navigate to Matter | Open the relevant Matter |
| 2 | Open Client/Trust Ledger | Click Matter Actions → Client/Trust Ledger |
| 3 | Access Ledger Entries | Select Client/Trust Cash Account → Ledger Entries |
| 4 | Locate Transfer | Click on the relevant Client/Trust to Office Transfer transaction OR click the Ledger icon to view the transaction |
| 5 | Initiate Reversal | Click Reverse (bottom right of screen) |
| 6 | Set Reversal Date | Defaults to original transaction date; can be changed via calendar or typing |
| 7 | Enter Reason | Provide a brief reason for audit trail |
| 8 | Complete Reversal | Click Reverse; ledger updates immediately |
Reversing a Bulk Client/Trust to Office Transfer
| Step | Action | Notes / Callouts |
|---|
| 1 | Access Accountant Dashboard | Navigate to Accountant Dashboard → Pending Transfers |
| 2 | Open Transfer History | Click History in the bottom right of the widget |
| 3 | Locate Transfer | The Client/Trust to Office Transfer History window shows all previous transfers |
| 4 | Select Transaction Action | Click the ellipsis to the right of the relevant transfer and select View Receipt Transaction or View Payment Transaction |
| 5 | Important | Reversing one transaction automatically reverses its associated receipt or payment |
| 6 | Initiate Reversal | Click Reverse (bottom right) |
| 7 | Set Reversal Date | Amend if required |
| 8 | Enter Reason | Provide a brief explanation |
| 9 | Complete Reversal | Click Reverse to post |
If the transfer affects multiple ledgers, a confirmation message will appear. Review all affected ledgers before proceeding.
Best Practices
- Always verify transaction details before reversing.
- Provide a clear reason for each reversal for audit purposes.
- For bulk transfers, review all affected ledgers to avoid unintended impacts.
- Reversals are immediate; ensure no pending actions conflict with the reversal.
- Use the matter context for easier tracking of transfers.