Overview

The Receipt Request feature allows users to notify the Accounts & Finance team that funds have been received and require posting into the system.

Receipt Requests ensure all incoming funds are:

• Recorded accurately in financial ledgers
• Allocated to the correct account or matter
• Routed to Accounts for processing

What This Feature Is Used For

Receipt Requests are used to:

• Record funds received into Client / Trust accounts
• Record payments against Invoices
• Allocate receipts directly to Office Ledger accounts
• Notify Accounts team of required postings

Where It Applies

Receipt Requests can be created at:

• Matter level
• Firm level

Receipt Request Types (Summary)

How the System Works

The system processes Receipt Requests by:

• Capturing structured receipt information
• Applying rules based on Request Type
• Auto-populating relevant fields
• Routing requests to Accounts for posting

Standard Receipt Request Workflow

All Receipt Requests follow this core process:

1. Select Receipt Request Type
2. Complete required fields
3. Enter receipt details
4. Add reason and notes
5. Save request

Receipt Request Types (Detailed Process)

Matter Receipt Request

Step 1 – Create Request

• Navigate to Matter
• Click Requisition (+)
• Select Receipt Request

Step 2 – Select Type

• Choose Matter

System auto-populates:

• Matter
• Ledger Type → Client/Trust Receipt
• Received To → Client/Trust account (if multiple accounts exist, select from drop-down)

Step 3 – Enter Payer (received from)

New entities must be completed in the Directory and may require verification.

Step 4 – Receipt Details

• Select Receipt Method
• Enter Amount received
• Enter Posting Date (date funds received)

Step 5 – Optional Protected Funds

• Toggle Has Protected Funds
• Enter details if required

Step 6 – Reason & Notes

• Enter Reason or use Text Template
• Add Memo (optional)

Step 7 – Save

• Click Save

Invoice Receipt Request

Step 1 – Create Request

• Navigate to Matter
• Click Requisition (+)
• Select Receipt Request

Step 2 – Select Type

• Choose Invoice

Step 3 – Invoice Details

• Enter Invoice Number

System auto-populates: All can be amended by over typing

• Amount 
• Reason
• Received from 

Step 4 – Enter Payer (received from - this will default to the client)

New entities must be completed in the Directory and may require verification.

Step 5 – Receipt Details

• Select Received To account
• Select Receipt Method
• Confirm or edit Posting Date

Step 6 – Notes

• Amend Reason if required
• Add Memo (optional)

Step 7 – Save

• Click Save

Account Receipt Request

Step 1 – Create Request

• Click Create New (+) (on the main navigation toolbar)
• Select Receipt Request

Step 2 – Select Type

• Choose Account

Step 3 – Source (Received From) 

New entities must be completed in the Directory and may require verification.

Step 4 – Ledger & Allocation

• Ledger auto-populates
• Select alternative ledger if required
• Select Received To account
• Enter Allocate To account (GL code)

Step 5 – Receipt Details

• Select Receipt Method
• Enter Amount received
• Enter Posting Date

Step 6 – Reason & Notes

• Enter Reason or use Text Template
• Add Memo (optional)

Step 7 – Save

• Click Save

System Rules & Automation Behaviour

Auto-Population Rules

• Invoice Requests auto-fill:
  • Amount
  • Reason
  • Received from (defaults to client)
• Matter Requests auto-fill:
  • Matter
  • Ledger Type

Entity Creation Rules

• New entities are created as Active
• Must be completed in Directory
• May require Verification before use

Best Practices

• Always confirm Receipt Request type before starting
• Ensure entity details are accurate
• Use clear and auditable reasons
• Use Text Templates for consistency
• Verify entities where required
• Ensure correct ledger/account selection