Reversing Client/Trust Payment
Overview
This guide explains how to:
- Access the Client / Trust Cash Account
- Reverse a payment transaction
- Reverse a payment from a matter
The term Client/Trust refers to the same functionality and may vary depending on jurisdiction.Access Client / Trust Cash Account
There are two ways to access the cash account.
Option 1 — Accountant Dashboard
Step 1
Go to:
Home → My Dashboards → Accountant Dashboard
Step 2
Under Client / Trust Cash Accounts:
- Select the relevant account
Option 2 — Banking Menu
Step 1
Go to:
Navigation Menu → Banking
Step 2
- Select Client / Trust tab
- Choose the relevant bank account
Access Tip: Both methods lead to the same cash account - use whichever fits your workflow
Reverse a Payment (Cash Account)
Step 1
Open the relevant Client / Trust Cash Account
Step 2
Locate the transaction:
- Find the payment in Cashbook Entries
- Click the transaction to open it
Step 3
Click:
Reverse
Step 4 — Enter Reversal Details
| Field | Behaviour |
|---|---|
| Reversal Date | Defaults to original transaction date (editable) |
| Reason | Required |
Step 5
Click:
Reverse
Always provide a clear reason for audit and compliance purposes.
Reverse a Payment (From Matter)
Step 1
Go to:
Matters → Select Matter
Step 2
Open:
- Client / Trust Ledger
- Then select Cash Account → Ledger Entries
Step 3
Locate the transaction:
- Find the payment
- Click the Ledger icon on the right
Step 4
Click:
Reverse
Step 5 — Enter Details
| Field | Behaviour |
|---|---|
| Reversal Date | Defaults to original date (editable) |
| Reason | Required |
Step 6
Click:
Reverse
Key Behaviour Summary
| Area | Behaviour |
|---|---|
| Reversal Date | Defaults to original transaction date |
| Reason | Mandatory for all reversals |
| Access Points | Cash Account or Matter |
| Result | Transaction is reversed and updated in ledger |
Reversing In Prior Periods
When reversing a Payment into a previous month, care must be taken with the transaction date selected. To avoid posting into closed or previously reported accounting periods, always use the ledger locking function.
This ensures that entries cannot be posted into locked periods and helps prevent any unintended changes or distortions to reports that have already been run.
Best Practices
- Always enter a clear and descriptive reason for reversals
- Use Cash Account for general corrections
- Use Matter view for matter-specfic tracking
- Only adjust the reversal date if required for reporting or accounting alignment
- Reversals impact financial records - ensure approval processes are followed when required