It may be the case where reports are downloading in protected view when exporting to excel from EvolveGo.


This is actually a Windows setting which can be changed, however, this does affect all downloads, so we advise speaking with your administrator before you make changes to your Protected View settings.


To stop reports downloading in protected view, Open Excel then:

  1. Click File > Options.

  2. Click Trust Center > Trust Center Settings > Protected View.

  3. Untick "Enable Protected View for files originating from the Internet"

Trust Center Protected View settings